Frequently Asked Questions
Our website is intended to make the ordering process more streamlined for our customers.
We're offering some of our most popular items alongside standard pricing, allowing our customers to view a wide selection of options for their printing project without the need to ask about different options during the quoting process.
Placing a new order is as simple as selecting your product and options, uploading a file, and submitting payment.
To use EBC Printing's website, customers sign up for Accounts.
Your Account keeps a record of your previous Quotes and Orders for fast reference - you can easily request re-quotes and re-order items without having to start from scratch.
Do you ship to multiple locations? Your Account can store several Shipping Addresses for you to select on future orders - no need to input them every time!
Your Account also includes storage for uploaded Images and previously used Custom Designs.
We currently offer 27 standard items for online ordering, with a variety of print color and stock options.
The product selection shown on our website reflects some of the most popular and frequently requested items that EBC can create, but this is only a sampling of our full catalog of capabilities.
Between our Commercial Printing, Business Services and Promotional Items branches, EBC is capable of creating almost any type of print product you can think of!
Our team of Graphic Designers can help create designs for all of our products, and more.
We also offer Mailing Services, including Variable Data and EDDM.
Interested in a product that's not listed currently, or looking for something unique? Request a Custom Quote, or inquire by emailing us at email@example.com.
Design and File Preparation
There are three options for designing and customizing a product online. When placing your order, you can find the available options below the pricing on the product page.
1. Upload Your Design: Using this option, you can upload your own print-ready PDF, JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images. (PDF files are preferred).
2. Create a Custom Design: Use our online Design Studio to upload images and graphics to create your own design. You can also use the template to make sure your design is print-ready.
3. Use Design Templates: Use our online Design Studio to browse a selection of simple layouts and customize them to your liking by changing text and graphics.
Need more help? EBC Printing has a talented Graphic Design Team ready to create the perfect design for you! Email firstname.lastname@example.org with your request.
If you're not using one of our online design tools, you can refer to our Design Guidelines for information about what resolution, color space, and bleed measurements your file should use. If you have any questions, you can contact our Customer Service Department at email@example.com.
A Print Ready file has been fully reviewed and checked for mistakes, and meets all the requirements needed for an excellent quality print.
Our Guidelines document lays this out in more detail, but essentially:
- Type is legible and crisp.
- Fonts are embedded or outlined.
- Images are clear and high-quality.
- Page layout is correct and no typos are present.
- Design matches the required dimensions (including bleeds).
- Colors are in CMYK.
All files should be created by using a CMYK colorspace, or black and white for grayscale projects. If using Pantones or RGB colorspace, your graphics may print slightly differently. We print in CMYK and can only simulate Pantones and RGB.
Bleeds are needed for any print product that prints right to the edge of the paper. (If you file has a white margin or nothing touching the sides, you're all set!)
To create bleeds, you need to make sure any images or graphics that touch the edges of your designs extend an additional 1/8 inch (.125") on each side. This means your design file will need to be that much larger - For example, a 3.5" x 2" business card with proper bleeds would be 3.75" x 2.25."
Your Proof will be sent with the bleeds trimmed off, to accurately represent the way the final piece will look. Files which require bleeds but do not include them may be scaled up to 5% larger to create bleeds.
Use high resolution or vector graphics to get the best output. High resolution would be any photos or graphics above 200 dpi. 300 dpi is always encouraged.
When you upload your print file(s) for our standard products, you are able to review the design right there on the upload page. It is important to resolve any issues you see at this point, before submitting your order.
Our upload process also checks your file's overall image quality - if the file is marked Low quality, it will not print well and you should replace the file with a better one. If the file is marked Medium quality, it should print acceptably - but you may wish to upload a better file.
Once your order is submitted, no changes can be made to your design files - they will be printed as-is. The only exception to this is if you have requested a Hard Copy Proof with your order.
In cases where color accuracy is of high importance to you, or when you need to see a sample before a job is run, you can request a Hard Copy Proof. This proof is a press-accurate sample of your file as it will be printed, on the stock it will be printed on. (It does not include finishing such as binding, diecut, and folding).
When you request a Hard Copy Proof, your order is considered on hold pending your approval of the proof sample. When you have projects with tight deadlines, this may not be the fastest option.
As with regular orders, please check your files thoroughly before checkout so your order can go directly to print upon approval!
Costs include Ground Shipping to one location in the United States.
It is essential you review your files thoroughly before submitting them for printing. Our ordering process includes an automatic Proof Preview which gives you a chance to upload a replacement file before submitting your order. We highlight the importance of checking these previews thoroughly for errors before committing to checkout.
Once your order is placed, the files are sent to our production queue - regardless of turnaround, the window for cancellations is very short. You should contact us immediately via phone or email if you forsee any issues with your order.
Printing and Materials
We use Digital Printing, which provides the highest quality print for both text and images.
Yes - though we may need to print your order differently to achieve this.
Our press is very color-accurate, but due to a variety of factors, we cannot exactly match screen colors. The best way to handle this, when color is essential, is to request a Hard Copy Proof with your order. We will send you a physical proof that will show exactly how your file prints on our press.
As an alternative, you can let us know the Pantone color you are looking to match. If it's a color that is difficult to reproduce in CMYK, we will let you know and suggest alternatives to get the color you want.
Uncoated paper is just that - uncoated, with a fine tooth. This paper is ideal for writing on.
Matte paper is a coated stock, having a semi-gloss, satiny-smooth finish. This can be written on, but tends to resist some ballpoint pens and pencils.
Glossy paper is a coated stock, having a shiny, smooth surface. It is not generally used for products intended to be written on. It is important to note that this is not a Photo Gloss or UV Coated Gloss (except where indicated in the paper options).
Many of these surfaces can also be achieved with Matte, Silk, or Gloss Lamination, or ultra-glossy UV Coating. These provide an extra layer of protection for your printed piece. To learn more about these options, please Contact Us or request a Custom Quote.
The lightweight paper used by most copiers is generally around 20 or 50 lb. Slightly heavier paper, used for writing and printing (letterhead and writing stationery) is generally 60 or 70 lb. Both of these types are considered text weight paper.
Anything heavier than this is card stock, i.e. the paper used for items such as business cards, postcards, and greeting cards. You may see different labels used for different coatings; both 100 lb and 10 PT refer to a medium weight cardstock. Generally the higher the number, the heavier the paper.
For most of our products we offer the most commonly used paper weight options for that product. If you are looking for a different paper weight option, you may request a Custom Quote.
Pricing and Turnaround
Yes! Please call or email us as soon as possible with your urgent request.
You can use the online Quote Request form ahead of time to submit your details and give us what we'll need to get your pricing together swiftly so you can approve the pricing, proof, and get your order into production ASAP.
Many items have a Rush Turnaround option, selectable at the bottom - that is our standard rush turnaround for that product.
The pricing listed on our website is standard pricing for the various quantities, print and paper options. Shipping, taxes and handling are also calculated once you indicate your shipping and billing locations. Assuming none of these details change, you should have a good idea of the final cost of your order.
Additional Costs: The most common additional fee is Graphics. If the file you supply requires our design team to make adjustments, such as adding bleeds, converting from native files or making revisions, we will contact you to let you know your pricing may change. You may decide to edit the file yourself and resubmit it at that point. It is essential you make sure your files are correct before you submit your order, to avoid turnaround delays and additional costs.
Quantity Discounts: In some cases, a greater quantity may be available at a bulk price - you can inquire about this by requesting a Custom Quote and selecting Existing Product at the top, or you can use Contact Us.